Email Opening Title Customer Service - Online Services Time and Labor Online Advisor  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Provides setup, training, and ongoing technical support to Preview and Premier clients for Paychex Time and Attendance products. Assists Paychex Premier and Major Market Time and Attendance clients with installation of hardware and software for Time In A Box and Time and Labor Online products to ensure proper client training and product usage. Provides client service and technical support in order to ensure continued proper functioning of the Time and Attendance application. Partners with Human Resource Representatives, Human Resource Managers, and other Operations and Sales partners to ensure client satisfaction with Time and Attendance product. Participates in proactive client calls and other retention-oriented programs to ensure ongoing client satisfaction and high retention levels. Provides dedicated client administrator training to Paychex Premier and Major Market Time and Attendance clients to educate the customer on the capabilities and proper use of Time and Attendance product and to facilitate adoption of the application into their companies. Establishes and maintains a positive working relationship with clients, Sales Representatives, Human Resource Representatives, and other Paychex personnel to promote Paychex’ quality service standards. Researches and resolves billing issues from clients or field representatives to ensure accurate billing and to promote client satisfaction. Identifies and documents potential improvements to Paychex Time and Attendance Account Specialist procedures such as training, documentation, and system enhancements in order to increase customer retention through operational process improvements. Participates in special projects and department initiatives to facilitate ongoing product and process improvements.   Position Requirements High school diploma. A minimum of 4 years experience in a call center technical environment required. Thorough understanding of Time In A Box and Time and Labor Online software and associated software tools is required. Thorough understanding of networking and Microsoft Operating Systems is required; Microsoft and Cisco certifications are preferred. Excellent organizational and communication skills and ability to explain technical concepts to non-technical users is required.     Category Customer Service/Operations   Location AZ, Phoenix, Phoenix Office   Full-Time/Part-Time Full-Time   Req Number CUS-15-01400   Open Date 1/18/2016   Hiring Manager(s) William Grube   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --